Job summary This is a new role for our Virtual Hub. The role blends that of a GP receptionist with sign posting and patient advisor. The post holder will both answer telephone calls from patients and will also receive electronic consultation requests from both E-Consult and Klinik platforms, depending on the GP Practice system. The role will then involve directing patients to, and booking them into /referring them onto the most appropriate service for their needs. The candidate will need a flexible approach to change and be instrumental in the delivery of the high quality patient centred care. The role will be based at our offices in Bracknell. This role gives the exciting opportunity to work with a dynamic and committed team and to help shape the delivery of services and projects to the patient population. Main duties of the job Customer service via telephone and electronic consultations - interacting with a range of patients Identification and referral via the correct pathway for patients Help patients manage expectations within the surgery Liaison with GPs, other professionals and relevant others within the multidisciplinary team Data input and recording About us Berkshire Primary Care Ltd (BPC) is a GP Federation providing services for 13 practices and 4 Primary Care Networks (PCNs) in Bracknell and Ascot; Ascot PCN, Braccan PCN, Bracknell & District PCN, and The Health Triangle PCN. We serve a population of 143,000 patients and have been chosen by the PCNs to be Employers for the Primary Care Network additional roles. Date posted 07 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time, Part-time Reference number B0321-CCMar2025 Job locations Spedan House Oldbury Bracknell RG12 8TQ Job description Job responsibilities Job description NHS Care Coordinator/Patient Adviser Key Relationships : Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients General Duties / Key Responsibilities Customer service via telephone and electronic consultations - interacting with a range of patients Identification and referral via the correct pathway for patients Help patients manage expectations within the surgery Liaison with GPs, other professionals and relevant others within the multidisciplinary team Data input and recording Person Specification Qualifications Essential Excellent interpersonal and communication skills Excellent attention to detail Good Planner IT literate (training will be provided on specific systems) Positive outlook Embrace challenge and change Be able to think clearly and analytically Self-motivated Be able to gather unbiased information Reliable, honest and flexible Well-presented and professional Ability to deal with difficult conversations Diplomacy Desirable Experience in a telephone call centre or fast moving customer service position Experience of working in a team environment Job description Job responsibilities Job description NHS Care Coordinator/Patient Adviser Key Relationships : Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients General Duties / Key Responsibilities Customer service via telephone and electronic consultations - interacting with a range of patients Identification and referral via the correct pathway for patients Help patients manage expectations within the surgery Liaison with GPs, other professionals and relevant others within the multidisciplinary team Data input and recording Person Specification Qualifications Essential Excellent interpersonal and communication skills Excellent attention to detail Good Planner IT literate (training will be provided on specific systems) Positive outlook Embrace challenge and change Be able to think clearly and analytically Self-motivated Be able to gather unbiased information Reliable, honest and flexible Well-presented and professional Ability to deal with difficult conversations Diplomacy Desirable Experience in a telephone call centre or fast moving customer service position Experience of working in a team environment Person Specification Qualifications Essential Essential Excellent interpersonal and communication skills Excellent attention to detail Good Planner IT literate (training will be provided on specific systems) Positive outlook Embrace challenge and change Be able to think clearly and analytically Self-motivated Be able to gather unbiased information Reliable, honest and flexible Well-presented and professional Ability to deal with difficult conversations Diplomacy Desirable Desirable Experience in a telephone call centre or fast moving customer service position Experience of working in a team environment Person Specification Qualifications Essential Essential Excellent interpersonal and communication skills Excellent attention to detail Good Planner IT literate (training will be provided on specific systems) Positive outlook Embrace challenge and change Be able to think clearly and analytically Self-motivated Be able to gather unbiased information Reliable, honest and flexible Well-presented and professional Ability to deal with difficult conversations Diplomacy Desirable Desirable Experience in a telephone call centre or fast moving customer service position Experience of working in a team environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Primary Care Ltd Address Spedan House Oldbury Bracknell RG12 8TQ Employer's website http://berkshireprimarycare.co.uk/ (Opens in a new tab)