Role: Payroll and Pensions Admin REF 365574
Contract Length: Until October 2025
Location: Northallerton
IR35: Inside
Pay Rate to Intermediary: £16.05 per hour
Spinwell is recruiting for a Payroll and Pensions Admin for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE PAYROLL AND PENSIONS ADMIN
* Provide a first point of contact for both telephone enquiries and correspondence and to provide an effective, efficient, and courteous response, ensuring a high-quality service in accordance with service delivery policies and procedures, proactive operation of administrative and financial processes to maximise their efficiency.
* Respond to queries and provide advice, guidance or signposting to internal and external customers on transactional support services, key procedures and processes as appropriate.
* Support the Payroll and Pension Officers in ensuring that transactions are processed in compliance with Police / Fire legislation and regulations, policies, and procedures in a timely manner.
* Contribute to or participate in key payroll and pension related projects or initiatives for both clients.
* Responsible for providing high quality, credible and timely payroll and pensions transactional support services, covering but not limited to audit requirements, policy & procedure.
* Develop and maintain good knowledge of key processes and procedures, identifying, resolving, and escalating issues as appropriate.
* Develop and maintain effective working relationships with colleagues, key stakeholders, unions, and staff associations.
SKILLS/EXPERIENCE OF THE PAYROLL AND PENSIONS ADMIN
* To succeed in this role, you will have demonstrable experience of delivering high quality, customer orientated administrative services to meet required SLAs and KPIs, ideally in a high-volume environment.
* You’ll have excellent customer service, problem solving and interpersonal skills, to respond to queries on basic payroll and pension processes, both verbally and written to a broad range of diverse and demanding customers across a variety of platforms.
* You’ll be proficient in the use of Microsoft Office and IT systems, have a high level of attention to detail and be comfortable with producing and presenting accurate data and information.
If you are a Payroll and Pensions Admin, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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