We are currently recruiting for an admin officer based in Belfast. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.
Start date: 19/08/2024
Duration: 51 weeks
Rate of pay: £12.59
Hours of work : Post is based on an 8am to 8pm working pattern Monday to Friday and a requirement to work every fourth Saturday 9am – 5pm. Jobholder will be required to work a variety of working patterns between 8am – 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter public holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
Key Responsibilities:
Working within Department of Communities in the Northern Ireland Civil Service, this role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Budgeting Loans. Full training will be provided. The roll will primarily involve telephony and there will also be an element of claims processing. Main duties and essential skills may include, while not limited to: effective call handling and excellent customer services skills; good verbal and written communication skills; ability to work within and contribute to a team environment; ability to work accurately within specific deadlines and to achieve relevant targets; basic IT skills / computer literacy with an aptitude for learning new systems; organised with good time management skills; excellent interpersonal skills; excellent work ethic with a desire for personal development; and excellent attendance and time keeping. These roles are full time, office based. Working from home may become available in the future.
Essential Criteria applicants must have:
Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this.
A minimum of 2 years’ experience working in an administrative role
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.
Please send your CV via the link or to Jack.Knox@therecruitmentco.uk