Direct message the job poster from Harvey Nash
Delivery Consultant – Financial Services
Job Title: Onboarding Coordinator
Job Location: Belfast (3 days in the office, 2 days from home)
Description:
This role will sit within the Staffing Office under the Resource and Location Strategy (R&LS) Business for Citi.
The Resource & Location Staffing Office functions as a centralised model in support of Citi’s Technology and Non-Technology organization to deliver a best-in-class service to its clients. The program utilizes a centralised Recruiting structure to engage staff augmentation contractor resources for the firm. The model facilitates speed to market and the ability to obtain top talent in the market place. In addition, cost savings are achieved through leveraging buying power, and risk is mitigated as a result of a consistent set of processes and procedures in alignment with Corporate Due Diligence requirements. The onboarding and offboarding of contractor resources is also centralised allowing for repeatable processes, which foster expedient cycle times. The streamlined process allows for resources to start their engagements within the required timeframes so there is no impact to project deliverables.
The Onboarding Coordinator will have responsibility for supporting a high volume product line within or across Business Units across Europe, Middle East, and Africa (EMEA) regions.
Job Purpose:
1. Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard temp staff.
2. Perform on-boarding, maintenance, and offboarding activities for the Non-Employee Management System (NEMS).
3. Maintain system data during the non-employee life cycle.
4. Act as SME for business area regarding non-employee management.
5. Understand and ensure compliance against Citi Policies regarding non-employee management.
6. Follow documented processes regarding non-employee management.
7. Work as part of a team providing support to a wide spectrum of senior stakeholders.
8. Act as the first point of contact for queries from clients and escalate as appropriate for resolution.
9. Manage a workload of queries to resolution.
10. Deliver/support process improvements, automation, quality/controls around operational and team excellence.
Knowledge/Experience:
1. Knowledge of Staffing Industry or Vendor Management systems.
2. Minimum 2 years’ experience of working in an admin or business office environment with the use of in-house computer systems.
3. Minimum 1 year experience of relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
4. Experience of using MS Excel to present data and/or create reports.
Preferred:
1. Previous Financial Services/Banking/Onboarding/Staffing industry experience.
2. Experience of understanding and applying policies to work.
3. Experience with automated end-to-end sourcing tools including implementation and organizational change management.
Skills:
1. Microsoft Office including Outlook, Excel, Word, and PowerPoint.
2. Highly computer literate and able to learn new applications quickly.
3. Able to grasp and master new requirements and related knowledge.
Qualities:
1. Strong organizational and detail orientation.
2. Ability and experience working in a fast-paced, high-pressure environment.
3. Ability to multi-task on a consistent basis.
4. Strong problem-solving capabilities.
5. Excellent written and oral communication skills.
6. Clients come first - build long term relationships with clients by putting their interests first.
7. Work collaboratively to get the job done.
8. Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
9. There is always a better way - seek opportunities for improvement and innovation.
10. Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Administrative, Consulting, and Customer Service
* Industries: Staffing and Recruiting, Investment Banking, and Banking
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