Emergency Department Discharge and Flow Co-ordinator
Royal United Hospitals Bath NHS Foundation Trust
As Discharge and Flow Co-ordinator, you will be responsible for proactively supporting effective patient flow, both simple and supported discharges at ward level.
You will work closely with the Integrated Discharge Service within the Care Transfer Hubs and Clinical Site Team.
The Integrated Discharge Service is responsible for supporting wards with complex discharges across the RUH. The service leads the RUH Care Transfer Hubs where all discharge referrals are triaged, and discharge pathways are agreed alongside community partners and the multi-disciplinary Team.
The Clinical Site Team co-ordinates the management of inpatient bed capacity to match demand. The aim of the Integrated Discharge Service is to identify patients at ward level who require a supported (complex) discharge, working with patients, families and ward staff whilst patients are not medically stable by planning discharge arrangements and discharging patients as soon as possible once medically stable.
In this role, you will work within both a designated ward team and with the Integrated Discharge Service and Clinical Site Teams providing support to all members of the team.
Main duties of the job
Your main ongoing responsibilities will include the proactive progression of timely and safe patient flow and discharge, minimising avoidable delays, ensuring and maintaining accuracy of information, and supporting the ward team to progress chase while ensuring the ethos of releasing time to care is maintained.
You will be committed to joint working with our other providers and community teams to provide a "why not home, why not today" approach to reduce length of stay and facilitate early discharge.
About us
At the RUH, we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing, and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual, and financial wellbeing.
Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Essential and desirable
* Education to GCSE standard to include English, or equivalent
* Knowledge of patient administration systems. IT Literate, confidence and experience working across Teams/Excel, Word
* NVQ Level 3 or working towards this.
* Experience within the NHS or similar healthcare setting.
Essential and Desirable
* Demonstrate ability to learn new skills e.g. evidence of previous study
* Pro-active and takes responsibility
* Experience managing difficult or challenging situations.
* Experience within the NHS or similar healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Royal United Hospitals Bath NHS Foundation Trust
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