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At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
Senior Oversight Consultant
The Senior Oversight Consultant supports the formal governance and oversight of the services provided on behalf of M&G by material third-party suppliers, in line with the standards set out in the Third-Party policy standards. The role involves working with subject matter experts across M&G and third-party suppliers to obtain and analyze relevant information and insights to ensure commitments are being met.
Key Responsibilities:
1. Act as the point of contact for matters related to the governance and oversight of third-party delivered services.
2. Operate within the Third-Party policy standards framework for material third-party suppliers by collaborating with others in a cooperative environment.
3. Use multiple sources of insight, data, experience, and journey performance to analyze the delivery of operational customer commitments against required standards within the appropriate risk profile. Escalate issues to the Oversight Relationship Manager if standards are not met.
4. Collaborate with subject matter experts within M&G and third-party suppliers to help them understand and fulfill their roles and responsibilities for our customers.
5. Work with others to understand and support challenges within our Third-Party suppliers.
6. Support the Oversight Relationship Manager in monitoring the business readiness of third-party suppliers to ensure successful implementation of changes with minimal customer/risk impact.
7. Meet the required standards for the governance framework for oversight of material third-party suppliers.
8. Work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support the improvement of the overall control environment, customer outcomes, and a reduction in Prudential UK's operational risk.
Key Knowledge, Skills & Experience:
1. Strong and proven relationship management skills.
2. Good knowledge of commercial obligations and those of material third-party providers in respect of service delivery and issue resolution.
3. Good knowledge of customer delivery, risks, and commercial drivers of an operation (essential).
4. Demonstrable knowledge of working in collaboration with third-party suppliers across Pensions/Financial administration.
5. Resilience when working with unclear situations and the ability to react quickly (essential).
6. Ability to build strong networks across a diverse range of business areas (essential).
Experience Statements:
1. Experience in creating and maintaining working relationships at various levels across financial services and third-party suppliers (essential).
2. Strong experience in working with a diverse group of people to achieve a common goal (essential).
3. Strong understanding of customer service delivery and risk management within an operation (essential).
4. Experience in operational management within a complex environment (essential).
5. Experience in delivering within challenging timescales (essential).
6. Some experience in conflict resolution (essential).
7. Experience in using multiple sources of information and insight to drive decision-making.
8. Experience in working with outsource suppliers (essential).
9. Experience in Financial Services or similar regulated industry.
Work Level: Experienced Colleague
Recruiter: Amy Curtis
Location: Kildean, Stirling
Closing Date: 29/11/2024
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health, or neuro-divergent conditions. We participate in the Disability Confident 'Offer an Interview' scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying. These candidates are also supported to ensure they have the best opportunity to demonstrate that they can do the job.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com #J-18808-Ljbffr