Overview
We are seeking a skilled Training Consultant to join our Customer Operations team at Brook Street UK. This role involves designing and delivering high-quality training programs focused on customer service excellence and compliance.
About the Role
This is an exciting opportunity for an experienced professional who is passionate about driving exceptional customer experiences through effective training. As a Training Consultant, you will be responsible for creating and implementing engaging training sessions that equip employees with the skills and knowledge needed to excel in their roles.
Salary
The salary for this position is estimated to be around £21.65 per hour, reflecting the experience and expertise required for the role.
Job Description
As a Training Consultant at Brook Street UK, your key responsibilities will include:
* Designing and delivering comprehensive training programs aligned with business objectives and customer needs;
* Developing engaging training materials, including presentations, guides, and assessments;
* Collaborating with cross-functional teams to ensure seamless integration of training initiatives with broader business strategies;
* Evaluating the effectiveness of training programs and making recommendations for improvement;
* Maintaining up-to-date knowledge of industry trends, best practices, and regulatory requirements related to customer service and compliance.
Requirements
To succeed as a Training Consultant, you will need to possess:
* A strong background in training and development, preferably within the customer service or operations sector;
* Exceptional communication and presentation skills, with the ability to engage diverse audiences;
* Proven experience in designing and delivering effective training programs, with a focus on adult learning principles;
* Strong analytical and problem-solving skills, with the ability to evaluate training program effectiveness and make data-driven recommendations;
* Familiarity with relevant regulations and industry standards related to customer service and compliance.
Benefits
In addition to a competitive salary, this role offers a range of benefits, including opportunities for professional growth and development, collaboration with a talented team, and the chance to contribute to the success of Brook Street UK's Customer Operations division.
About Brook Street UK
Brook Street UK is a leading recruitment agency specializing in providing top talent to businesses across various sectors. We pride ourselves on delivering exceptional services to our clients and candidates alike.