Job Title: Account Process Manager
Location: Bristol - Hybrid Working
About Us:
We are a renowned recruitment agency, established 40 years ago.
We provide industry expertise in various sectors, including Financial Services, Information Technology, and Retail, through our network of UK-wide offices.
This allows us to support clients and candidates across diverse industries, leveraging our extensive knowledge and resources.
We value professionalism, innovation, and customer satisfaction, driving our services and solutions.
Our executive search team delivers tailored results, while our consulting division offers bespoke advice.
We strive for excellence in all aspects of our business, maintaining high standards in everything we do.
We remain committed to delivering exceptional outcomes for our clients and candidates, consistently meeting their evolving needs.
We continue to grow and adapt, building on our legacy of success and commitment to quality.
In this role, you will be responsible for managing the account process from start to finish, ensuring timely and accurate execution.
You will collaborate with cross-functional teams to deliver seamless client experiences, fostering strong relationships and driving business growth.
Your expertise will be essential in developing and implementing effective processes, identifying areas for improvement, and streamlining existing procedures.
As an experienced professional, you will leverage your knowledge and skills to drive results-oriented initiatives, championing continuous improvement within the organization.
Key responsibilities include:
Account Management:
* Develop and maintain strong relationships with key clients and stakeholders.
* Collaborate with internal teams to deliver exceptional client experiences.
* Foster a culture of excellent customer service, ensuring client satisfaction and loyalty.
Process Improvement:
* Identify areas for improvement and develop strategies to enhance processes.
* Streamline existing procedures, reducing unnecessary complexity and increasing efficiency.
* Implement changes, monitoring progress and evaluating effectiveness.
Team Collaboration:
* Work closely with cross-functional teams to achieve shared goals and objectives.
* Maintain open communication channels, providing regular updates and feedback.
* Support colleagues in their roles, promoting a culture of collaboration and mutual respect.
Professional Development:
* Stay up-to-date with industry trends and best practices, applying knowledge to drive organizational growth.
* Participate in training and development opportunities, enhancing skills and expertise.
* Contribute to knowledge sharing and mentorship programs, supporting team members' professional development.
Salary: £55,000 - £65,000 per annum.