Job Role: Course Operations Lead Executive Location: Hybrid role – Leicester office 2 days per week Salary: Competitive What We Can Offer You : Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources Why do we want you? We’re looking for an experienced Team Leader to oversee the smooth planning and coordination of our training events. This is a hands-on role where you will lead a small team and ensure everything is in place for successful event delivery. Your role will focus on guiding the team day-to-day, managing schedules, and resolving any issues that arise. You’ll also be the key point of contact for internal and external stakeholders, ensuring communication runs smoothly and deadlines are met. Please note : We shortlist all applicants who meet the essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please contact our Talent Acquisition team via the contact details provided on our website You will be responsible for: Line managing a small team, providing guidance, support, and direction. Overseeing the scheduling, coordination, and delivery of public training events. Acting as the main contact for client queries and escalate issues when needed. Working with venues, speakers, and suppliers to ensure events are well-organized. Monitoring feedback to identify areas for improvement and share updates with management. Handling routine reporting and administration tasks to support team efficiency. Coordinating with other departments on shared projects. What’s the Best Thing About This Role? This role offers variety and the chance to make a real impact. You’ll work closely with a supportive team and see the results of your efforts in successful events. It’s a great opportunity to develop your leadership skills in a collaborative environment. What’s the Most Challenging Thing About This Role? Balancing multiple priorities and managing different stakeholder expectations can be demanding. You’ll need to stay organised and adaptable to handle challenges that come with event planning and team management. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. What We’re Looking For To be successful in this role, you must have: Proven line management experience, including team development. Solid experience in organizing and managing training events (virtual and in-person). Strong planning and scheduling skills with an eye for detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Excel and general IT tools. A proactive approach to problem-solving and managing multiple priorities. To be successful in this role, it would be great if you have: Experience in the accounting industry. Flexibility to travel occasionally within the UK for on-site event management. We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. About Us Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we’re dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect. Find What You’re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards. Click on “APPLY” today The Legal Bit The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Please note that this role may remain advertised until an offer of employment has been made. LI-Hybrid