Team Manager Location: Milton Keynes Office Based Salary: up to £45,000 About The Role: As a Team Manager, youll play a crucial role in driving operational excellence within the contact centre. You will inspire and motivate a team of contact centre colleagues, ensuring exceptional service and operational efficiency. Your passion for leadership and dedication to mentorship will create a high-performing, inclusive environment for colleagues to thrive. Key Responsibilities: Lead and Inspire : Motivate and lead a team, fostering a culture of collaboration, growth and high performance. Operational Excellence : Ensure smooth daily operations, driving efficiency and adherence to KPIs/call handling standards. Mentorship & Development : Coach and develop your team, guiding them to reach their full potential while emphasising technical expertise and customer-centricity. Performance Management : Monitor and evaluate team performance, providing feedback, recognition, and support to consistently meet targets. Foster Trust & Inclusion : Build a work culture rooted in empathy, honesty and open communication, where every team member feels valued. Knowledge Mastery : Utilise your expertise to guide your team in delivering accurate, up-to-date information, ensuring compliance and operational standards are met. Data Management : Produce and analyse MI reports, using insights to drive customer experience improvements and performance enhancements. Communication : Deliver clear, inspiring messages that resonate with your team, fostering open dialogue and motivating them to achieve shared goals. Key Attributes for Success: Customer-Centric Mindset : Commitment to understanding and enhancing customer satisfaction. Leadership Excellence : Proven track record in leading and inspiring teams. Mentorship Focus : Passion for developing others and fostering continuous learning. Operational Mastery : Strong background in managing contact centre operations and technology. Empathy & Communication : Ability to build trust, handle sensitive conversations and create an inclusive work environment. Expertise : In-depth knowledge of contact centre operations (insurance industry experience is ideal). Problem Solver : Proactive and innovative mindset focused on improving processes. Resilience & Emotional Intelligence : Ability to maintain composure under pressure, using emotional intelligence to support and manage team dynamics. Benefits: 25 days holiday 8 days Bank Holiday Company Pension contribution Enhanced holiday allowance scheme Enhanced maternity scheme Employee assistance programme 24/7 Trained mental health champions Social events Access to discounts across multi-retailers