Job summary Ranworth PCN has an opportunity for a permanent receptionist/administrator to join the team on a full-time basis, at our medical centre in Kennedy Way. You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. We are looking for a receptionist/administrator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service. Main duties of the job Greeting and directing patients. Booking appointments, maintaining and monitoring the practice appointment system. Processing personal, telephone and e-requests for appointments. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately. Signposting patients to the correct service. Processing incoming and outgoing mail. Initiating contact with and responding to, requests from patients, team members and external agencies. Processing referrals to external agencies such as secondary care using the electronic referral system (ERS). Processing all DNA letters in accordance with current policy. Reading code data on SystmOne. Filing and storing records as required. Inputting data into the patients healthcare records as necessary. Scanning of patient related documentation and attaching scanned documents to patients healthcare records Managing all queries (including administrative queries) as necessary in an efficient manner. Monitoring, maintaining and tidying the reception area and notice boards. Supporting all clinical staff with general tasks as requested. About us Ranworth Primary Care Network, is comprised of Caradoc Surgery, Ranworth Surgery in Clacton-on-Sea, Green Elms Health Centre in Jaywick and Kennedy Way Medical Centre in Holland on Sea. We have a diverse patient population, of around 32,000 and all practices work on SystmOne. Date posted 06 March 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time Reference number 8975 Job locations Pier Avenue Clacton-on-sea Essex CO15 1NJ Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Person Specification Qualifications Essential na Experience Essential Educated to GCSE level or equivalent. Experience of an administrative or reception duties. Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public. Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Person Specification Qualifications Essential na Experience Essential Educated to GCSE level or equivalent. Experience of an administrative or reception duties. Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public. Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Pier Avenue Clacton-on-sea Essex CO15 1NJ Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)