Helpdesk Coordinator - Livingston
📍 Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site
💰 Salary: Up to £26,000
Join a Team That Values You!
Are you an experienced Helpdesk Coordinator or a customer service professional looking to take the next step in your career within Facilities Management? This is your opportunity to be part of a company that truly prioritises employee wellbeing and fosters a supportive, positive work environment.
What You'll Be Doing:
📞 Be the first point of contact for all incoming queries, delivering professional and friendly support.
📝 Log, track, and manage helpdesk requests to ensure efficient resolution.
📅 Schedule engineers and contractors, keeping clients informed throughout the process.
🤝 Work closely with clients, contractors, and internal teams to ensure seamless service delivery.
📊 Assist with reports, quotations, and admin tasks to keep operations running smoothly.
What You'll Bring:
✅ Experience in an FM helpdesk or FM customer service role.
💻 Comfortable using IT systems, Microsoft Office, and Teams.
🗣 Strong communication skills, both written and verbal.
⚡ A proactive, detail-oriented mindset, thriving in a fast-paced environment.
Why Join?
✨ Supportive team culture - be part of a workplace that values and encourages growth.
📈 Career progression opportunities within Facilities...