Job summary The post holder will provide administrative assistance in a busy antenatal day assessment unit. This is a varied role and the need for flexibility in approach and adaptability is essential. The post holder will be expected to be organised and carry out tasks in a timely manner, providing essential administrative support to midwives, doctors and the wider team. The post holder will be managing a busy reception desk and phone line, and will be responsible for greeting patients for their appointments, Main duties of the job The post holder must have the ability to work as part of a team to ensure all relevant administrative activities are carried out in a timely and accurate manner. You would be expected to handle enquiries and requests from women, relatives, staff colleagues confidently and sensitively both in person and by telephone. The successful candidate must have a good standard of education, good organizational skills and be able to work as part of the team and adhere to confidentiality. The successful candidate must be able to work flexibly within the administrative team. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve lives Date posted 26 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata per annum Contract Permanent Working pattern Full-time Reference number 381-WC-6985724 Job locations Midland Metropolitan hospital Grove lane Smethwick B66 2QT Job description Job responsibilities Please see attached Job Description and Person Specification for details on the main duties and responsibilities. Job description Job responsibilities Please see attached Job Description and Person Specification for details on the main duties and responsibilities. Person Specification Experience Essential Relevant clerical experience Desirable Awareness of Badgernet Experience of patient management systems Previous NHS experience Qualifications Essential GCSE English OR equivalent qualification Desirable GCSE Maths OR equivalent qualification NVQ Customer care or equivalent qualification Person Specification Experience Essential Relevant clerical experience Desirable Awareness of Badgernet Experience of patient management systems Previous NHS experience Qualifications Essential GCSE English OR equivalent qualification Desirable GCSE Maths OR equivalent qualification NVQ Customer care or equivalent qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address Midland Metropolitan hospital Grove lane Smethwick B66 2QT Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)