Work Flexibility: Hybrid
Job Mission / Purpose:
To manage all contracts for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a “Best in Class” service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within Europe.
Key Activities & Responsibilities:
* Ensure monthly meetings are scheduled with Marketing/Events.
* Ensure Contracts are stored efficiently and in line with GDPR regulations.
* Regular meetings to support Assoc manager as deputy where necessary to ensure workload is even and capacity used effectively.
* Regular review of processes to ensure updates to any regulations, compliance policies are updated.
* Faculty Management – work with the event coordinators.
* Divisional Needs Assessment.
* HCP Contract Process Management.
* Faculty Payment Process – work with the invoice specialists.
* Ensure all HCP contracts are in line with legal, financial and compliance regulations.
* Maintain understanding of relevant regulations and laws, including MedTech Code.
* Establish Divisional and Country alignment for all contract related processes.
* Interacting and advising business units on compliant HCP Consultant activities.
* All CAPS work for contract creation.
* Support with KPI management for the manager.
* Support with continuous process and tools improvement reviews.
* Mentor and supervise the team members where relevant with the completion of all contract submission.
Education:
Essential:
* College equivalent qualifications.
Desired:
* Bachelor’s Degree desired but not essential.
Experience:
Essential:
* 4+ years of Customer service or relevant experience.
Desirable:
* Fluent and skilled in English (native level).
* Work experience in a Medical Device/Pharmaceutical company.
* Knowledge of MedTech Europe Compliance.
* Sound excel knowledge.
* Experience with contract management and processing.
Competencies & Behaviors:
* Highly organized.
* Ability to multitask.
* Process focused.
* Strong interpersonal Skills.
* Strong communication skills (written & verbal) at all levels.
* Ability to manage professional relationships with both internal and external stakeholders.
* Hard working and flexible.
Travel Percentage: 30%
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