At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We are currently recruiting for a Technical Claims Handler to join our established and experienced team here at RSA on a hybrid basis. You will be expected to attend the office full time for training, then revert to a hybrid working pattern.
Your role
As our Commercial Claims Property Handler, you will manage a caseload of commercial property claims and be responsible for supporting our customers in their time of need throughout their claims journey, from taking the initial notification all the way through to settling their claim. You will liaise with internal and external stakeholders on a consistent basis, building great working relationships with our customers, brokers, and suppliers.
You will be responsible for the efficient and effective settlement of our customers' insurance claims. You will build and grow relationships with our brokers, being their dedicated contact within the Commercial Property Claims team. You will work both individually and as part of a team to deliver high standards of customer service. This also includes looking at innovative ways to improve existing processes to benefit our customers and ourselves alike.
About you
You will have previous experience with property or general insurance claims and be able to build and maintain positive working relationships with high-profile clients. You should settle claims as soon as possible, looking to improve processes and organize your caseloads while working in a flexible manner.
In addition, you will have excellent customer service skills and have worked previously in a financial services industry or a call centre environment. You will be able to work as part of a team, as well as being able to meet deadlines while understanding process improvements.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority. If you require flexibility, we are happy to consider all our roles on a part-time or job-share basis.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
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