Responsibilities:
1. Answer telephone calls and respond to enquiries from patients and clients professionally.
2. Handle potentially difficult calls, assess urgency, take messages, and pass them to the relevant person.
3. Book, amend, or cancel patient appointments, ensuring all records are updated and patients are informed.
4. Advise patients on access to and use of services.
5. Maintain accurate patient records using both computer and paper.
6. Receive, record, transmit, store, and retrieve information from paper or electronic records and databases.
7. Provide a range of administrative functions, including producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, and sorting post.
8. Assist in monitoring, controlling, and ordering stock and supplies in accordance with LCHS procedures.
9. Adhere to LCHS's information governance requirements and treat all information as confidential, abiding by the Data Protection Act.
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