Customer Service Advisor, Oxted (Surrey) Office, NFU Mutual Surrey Agency
Location: Oxted, Surrey
Salary: £25,000 to £35,000 starting salary depending on experience
Hours: 37.5 hours per week – Monday to Friday 8.30am to 5pm, an hour for lunch
Contract: Permanent, full-time, office-based
About the Role
We have an exciting opportunity for a Customer Service Advisor within our Surrey Agency located in our Oxted Office. You will provide great service to our customers by assisting them with quotes, renewals, and mid-term adjustments on motor and home insurance products.
Your role will include:
• Servicing existing policies
• Seeking additional insurance opportunities
• Introducing financial services (pension, investments & protection)
Customers contact comes via phone, email, and walk-ins. The majority is inbound calling, but there will be some outbound calling.
You will be part of a team where collaborative teamwork is essential. Workloads can vary significantly, so it is important you are adaptable, flexible, and resilient.
About You
You are a highly motivated self-starter with a positive mentality, a team player, and have a can-do attitude. Ideally, you should:
• Align with the NFU Mutual brand values
• Enjoy exceeding customer expectations
• Love talking to customers
• Have a positive and proactive attitude
• Have existing team leadership experience or the desire to progress to managing a team in circa 12 months
• Have existing general insurance expertise (advantageous)
• Have a valid UK driving licence (occasional travel to other offices may be required).
About NFU Mutual
NFU Mutual has been providing quality insurance for over 110 years, offering a wide range of products and services, including general insurance, life, pensions, and investments. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the NFU Mutual Surrey Agency
We are a growing local Agency and want to expand our excellent team. We strive to deliver first-class service and provide the award-winning NFU Mutual product range to our customers, championing honesty, integrity, and trust.
Benefits:
• Salary scale from £25,000 to £35,000 depending on experience
• Pension scheme with 9% contribution
• Starting 23 days annual leave, increasing by 1 day for each full calendar year of service up to a maximum of 28 days plus bank holidays
• Your birthday off
• Up to 5 days buy/sell holiday trading scheme
• Comprehensive ongoing training and development
To Apply
Please apply in writing with your CV quoting the reference ‘CSAOX’ to:
Phillip Kirk, Business Manager, NFU Mutual Surrey – phillip_kirk@nfumutual.co.uk
Closing date for all applications: Friday 29th November 2024.
Note: You will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
As a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills. You will be supported with a full range of training and development opportunities, including the chance to gain an apprenticeship and support to study for professional qualifications.
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