1st Line Technical Support Analyst Location: Glasgow (Hybrid working may be available after the probationary period) Salary: Competitive Benefits Job Type: Full-time / May consider Part-time setup Our client is an established IT services provider, committed to offering high-quality support solutions to businesses. They are looking for a 1st Line Technical Support Analyst to join their fast-paced and dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related queries. Diagnose and resolve basic software, hardware, and connectivity issues. Escalate complex technical problems to the appropriate support teams. Document and track all customer interactions and solutions provided. Assist with basic user training and system guidance. What's on Offer: Competitive salary with training and career development. Hybrid working arrangements after probation. Exposure to a broad range of IT systems and technologies. Supportive and engaging work environment. Company pension scheme and additional employee benefits. Who We're Looking For: Experience in a technical support or IT service desk role. Knowledge of Windows OS, Office 365, and basic networking principles. Strong analytical and troubleshooting skills. Excellent communication and customer service abilities. IT-related qualifications or certifications are advantageous. This job could be of interest to jobseekers searching for the following roles: IT Helpdesk Technician, Technical Support Engineer, Service Desk Analyst, IT Support Engineer, Desktop Support Specialist. Ready to make a difference Apply today and take the first step in a rewarding career. ADZN1_UKTJ