About the role… We are looking for a Commercial Insight Analyst to support the analysis and evaluation that underpin the Fares, Ticketing, and Retail (FTR) programme. In this role, you will investigate industry trends, using your knowledge of existing trading patterns to develop an evidence base for strategy development, optioneering and business casing. You will conduct analysis to support ongoing FTR programme deliverables, including assessing ticket purchasing behaviour, calculating the impact of project trials and pilots on the industry baseline, and monitoring project performance during delivery. This will involve tracking key metrics such as revenue, demand, yields, and scheme take-up rates. Additionally, you will support data and insight to understand the impact of the FTR programme on customers and industry profitability, contribute to the benefits evaluation process, and assist in developing and reporting against programme KPIs. About the team… The FTR programme aims to transform the customer retail experience and deliver a rail retail revolution. We are working across the industry to make retailing simpler and better for customers, improve the railway’s profitability and establish a retailing environment where continuous progress is easy. This is a once in a generation opportunity to be part of a team delivering on the improvements our customers regularly identify as the priorities to fix. You may have already seen some of our work: Pay-As-You Go pilots announced in the West Midlands and Greater Manchester, and ‘Simpler Fares’ trials on some long-distance routes. Our projects aim to give customers the confidence that they can easily book a journey in a way which best suits them, pay the best value price, access accurate travel information, and receive exceptional aftercare service. We believe an excellent customer retail experience is key to ensuring long term sustainability of our railways. What you’ll bring… Some analytical experience, working with large data sets to identify key trends and behaviours. Demonstratable record of data evaluation, with an ability to isolate and determine the causes of changes. Experience working with economic and financial data, or a high level of competency working with numerical data more generally. Confident using SQL or other database skills, as well as visualisation tools such as Tableau or Power BI. Competent in the use of Excel and PowerPoint. Good stakeholder engagement and communication skills at all levels, with the ability to tailor narratives to different stakeholders and needs, in particular, presenting analysis and complex outputs in a simple way for ease of understanding. This role is available on a Fixed Term Contract/Secondment for 12 months. Although this post has been advertised externally, we welcome internal applicants. For this specific role, there is an expectation to be able to come to our London or Derby office for a minimum of two days per week. We encourage people to work flexibly and we're open to hybrid working We’ll also try our best to adapt the recruitment process and offer a reasonable alternative to help support people with disabilities. If you’re working within the rail industry and considering applying via a Secondment, we encourage you to have a conversation with your line manager early in the process to support a potential secondment into GBRTT and where successful to support your release.