Customer Service Advisor needed in Eastbourne, £11.44ph PAYE – Reference: RQ1393553
Responsibilities:
* Interacting with customers across multiple channels: face to face, phone, letter, email, via customer portal and self-service channels, and a range of social media channels.
* Act on contact.
* Refer to other systems when necessary to resolve requests.
* Review and moderate reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
* Carry out a range of other related duties and capture statistical data or send correspondence.
* Answer a range of general enquiries for Housing Solutions.
* Send information sheets, guidelines, and website links to customers.
* Take the customer’s full story into account when giving advice, provided by the single view of the customer in their Golden Customer Record.
* Identify and escalate complex cases and inconsistencies as appropriate.
* Provide technical advice to customers having difficulties using self-service channels.
This is a full-time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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