Job Title: IT Systems Officer
Department: IT Support
Location: Rugby
Position: Full-time (Monday - Friday, 8:00 AM - 4:00 PM)
Deadline for Applications: Friday 7th March 2025
Salary: Up to £14.13 per hour (PAYE), £18.74 (Umbrella)
Optima Plus Recruitment is seeking a highly skilled and proactive IT Systems Officer on behalf of our client. This role is crucial for supporting the IT systems infrastructure, including Total Mobile, assisting in performance analytics, and ensuring smooth communication with both internal teams and residents. The successful candidate will play a key role in enhancing operational efficiency, supporting IT system management, and driving improvements in the Property Repairs Service (PRS).
Key Responsibilities:
IT System Support and Management:
* Provide IT system resilience and support the integration of Total Mobile/Total Connect for scheduling, budgeting, and KPI tracking.
* Extract and analyze data from various IT systems to monitor stock usage, materials, and operatives' performance.
* Generate reports and analyze performance data using Power BI to improve service delivery and performance.
* Assist with the optimization of IT system processes to reduce workload volume and enhance efficiency.
Communication and Customer Support:
* Handle incoming communications from contractors, suppliers, and the public.
* Ensure all customer queries are responded to within 48 hours, with timely follow...