Key Responsibilities
1. Responsible for monitoring incoming requests from the Digital Service Desk and resolve/escalate these in line with agreed service level agreements (SLA) as required.
2. Support the Trust's use of clinical systems that include, but are not limited to:
1. PAS (Patient Administration System)
2. Electronic Patient Record Systems
3. Electronic Prescribing Systems
4. Order Comms
5. PACS (Picture Archiving and Communication System)
6. eDMS (Electronic Document Management System)
3. Take responsibility for maintaining data integrity.
4. Carry out regular housekeeping tasks to ensure that digital systems operate smoothly and efficiently and are available to users during agreed times, including occasional support outside of normal working hours.
5. Identify user data errors and correct them to avoid potential risks to patient care and clinical incidents.
6. Manage clinical system user accounts and allocate appropriate system security to users in accordance with IT security policies.
7. Prepare and manage support documentation for digital systems as required.
8. Identify and resolve software problems and faults, including liaison with other teams within Digital Services and third-party suppliers of digital systems.
9. Escalate issues to senior colleagues where appropriate.
10. Responsible for minor application changes to systems when required.
11. Involvement in the testing of planned system changes and incident resolutions.
12. Participate in Change Management techniques by testing application procedures in a test environment to ensure changes will be successful before releasing in a live environment.
13. Investigate potential solutions to systems problems and make recommendations for consideration by the appropriate Digital Systems manager.
14. Approach system problems methodically, maintaining sensitivity and confidentiality as access to confidential and patient-identifiable information is routine.
15. Communicate on a multidisciplinary level with clinicians, doctors, other medical staff, secretaries, administrative staff, IT project managers, etc.
16. Make suggestions to the Technical and Operational Services team on application issues.
17. Liaise and advise outside contractors and staff.
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