Job Summary
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We are seeking a highly motivated and experienced Customer Service Manager to join our store team.
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As a Customer Service Manager, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve this goal.
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You will be the first point of contact for customers, responding to their queries and concerns in a professional and courteous manner.
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Key Responsibilities:
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* Provide excellent customer service, resolving customer complaints and issues promptly and professionally.
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* Lead a team of colleagues to deliver exceptional customer service, coaching and developing their skills to ensure they are equipped to handle customer queries and concerns.
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* Work closely with the Store Manager to achieve business objectives and improve store performance.
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* Maintain accurate records of customer interactions and sales data, using this information to inform future customer service strategies.
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* Participate in ongoing training and development to stay up-to-date with industry trends and best practices.
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