Care services support manager

Care Services Support Manager

Care Services Support Manager - National Travel.

Care Homes - South West Region.

£ £k pa plus £5, Care Allowance and Mileage.

Harbour Healthcare

This role is designed to lead a team to support a home in their quest for quality, ensuring that improvements in care are realised and sustainable. The SM will lead a Care Services Support Team to work alongside operational teams to support rapid change, identifying issues and implementing solutions to promote the safety of our residents, coach the home care team to enable them to provide a high standard of care and gain the confidence of our regulators and commissioners. This role is responsible for providing support with various operational challenges, this could be interim management of a home, designing staffing models for a home, liaising with regulators, ultimately organising the production and gathering of evidence to demonstrate that a home is modelling best practice care and that the residents have a special experience.

Who are Harbour Healthcare?

We are a Family run business with Care Homes across the UK and are growing year by year.

Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace.

Having family traditions at heart we don’t see ourselves as corporate, we believe results come through our nurtured people, and the quality of care we provide.

We are Inclusive!

We are Caring!

We have Integrity!

Job Purpose:

1. Delivery of quality performance targets for Harbour care homes.
2. Establish and maintain relationship management with key external stakeholders.
3. Support Company Directors in the delivery of strategic objectives.
4. They will advise new Managers and Managers who are experiencing challenges.

Principal Role & Accountabilities:

5. Conduct a detailed suite of quality audits of each Care Home, evaluating outcomes and performance against Key Performance targets and CQC KLOEs.
6. Develop action plans set to deliver sustained improvements against identified actions.
7. Monitor progress of Service Improvement Plan and report any non-compliance/non-cooperation from Home staff to the Director of Quality and Governance.
8. Assist in agreeing on standardisation of documentation and best practice
9. Participate in Governance Meetings.
10. Attend meetings as required to present audit results and discuss actions to address underperforming homes.
11. Assist the Company with the development of care related Policies and Procedures.

Requirements

12. Auditing experience in a clinical environment
13. Post basic clinical qualification (teaching and assessing/Infection Control etc.)

We care about you sharing and demonstrating our values, which are, -

14. Seeing the possibilities to make positive difference.
15. Valuing and celebrating individuality and diversity.
16. Supporting rights, needs, choices and dreams.
17. Being responsible, sustainable, and innovative in our work.

If you do share our values and care, we want you!

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.