Job advert
A job like no other.
Do you have what it takes to provide the right response to emergency and non-emergency calls?
We are currently looking for dedicated service advisors to join our Contact, Command and Control (C3) service centre in Bilston Glen and Glasgow Govan.
As a service advisor, youll be at the heart of what we do, responding to both emergency and non-emergency calls providing essential support, reassurance and guidance to those who need it most. Youll also help record and assess information ensuring calls are accurately logged and the appropriate police response is deployed.
If you have strong communication skills, quick thinking, and a desire to make a difference then you might already have the skills needed to be a service advisor.
Apply now and we will guide you through each stage of the process or, if you have questions, speak with one of our recruitment specialists:
Why join us?
1. Competitive salary starting from £29, (full time), with annual increments
2. Full-time or part-time shift patterns
3. 28 days annual leave and 6 public holidays
4. Local government pension scheme for long-term security
5. Ongoing training to develop your skills
6. Opportunities for career progression and professional growth
7. Comprehensive wellbeing support and dynamic work environment
8. Exclusive discounts and savings through our rewards and benefits network
A supportive and accessible workplace
Our Bilston Glen service centre is conveniently located just off the City of Edinburgh bypass, near IKEA and the Straiton ASDA store. It is easily accessible by multiple bus routes, including: 37, X37, 47, 47B,,, N37, X62 and R5. Parking is also available on-site.
Wonder what its like to work here? Hear from Rachel as she shares her experience working in Bilston Glen and why she thinks the being a service advisor is a job like no other:
Rachels story
Your journey to joining our team
If you meet shortlisting criteria, you will then progress through the selection process, which includes:
Competency based interview assessed against the following values:
9. We are emotionally aware
10. We take ownership
11. We are collaborative
12. We deliver, support and inspire
13. We analyse critically
14. We are innovative and open minded
Half-day selection centre includes:
15. Call taking
16. Assessing and prioritising information
17. Identifying locations
18. Numeracy, general and geographic knowledge
19. Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute
The half-day selection centres will take place at,, or :
Bilston Glen- 22nd March
Jackton- 29th March
Bilston Glen- 26th April
Jackton- 10th May
Full details regarding this vacancy can be found in the attached Role Profile.
Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
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You should have been resident in the UK for a minimum of three years immediately prior to application for this role.
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