Planet Pharma are partnered with one of our leading clients, who are seeking to hire a Senior Benefits Operations Specialist in Chester, who can execute the administration of their benefits and retirement program, including health & welfare, savings plans, and wellness. Roles and responsibilities Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience Understand, interpret, and communicate benefit plan provisions and processes Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI’s) and Knowledge Articles, including defining streamlined processes for all applicable scenarios Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims Candidate Requirements: Bachelor's degree or equivalent experience In depth experience in Benefits Administration Demonstrated analytical abilities and attention to detail General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region Proficiency in English required plus Italian or Spanish would be preferred About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30 countries with a current network of 2500 active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. www.planet-pharma.com Please click ‘apply’ or contact Emily Scott (Recruiter) at Planet Pharma for more information: E: escottplanet-pharma.co.uk