Do you have up to 3 years experience tailor making holidays to South and/or Southeast Asia?
We are working with a niche company who are looking for someone to join their team, someone who has a real passion for this part of the world.
JOB PURPOSE
Help customers have a genuine travel experience as part of their holidays in South and Southeast Asia.
MAIN ROLES & RESPONSIBILITIES:
* Working within an experienced Travel Team to provide top-class service that builds upon clients' understanding of their needs.
* Use the framework of the sales process to create an adventure, communicate the value, build excitement, and provide reflection. You will be expected to meet top-level (challenging) booking targets while receiving excellent customer satisfaction scores & developing long-term relationships that ensure clients return for future holidays and generate referrals.
SECONDARY RESPONSIBILITIES:
* Work with the rest of the Travel Team to improve the service provided.
* Help the Product Team to improve the holiday 'product' provided.
* Support the marketing teams to produce content.
* Build relationships with our Travel Agent partners.
POSITION REQUIREMENTS:
* A passion for, and strong knowledge of, South and South East Asia - Japan would be a bonus.
* Relevant travel industry sales experience, ideally with 2-3 years of selling holidays to South and/or South East Asia.
* A desire to focus on sales within your medium-term career progression.
* Natural communication skills, with an ability to build relationships.
* Excellent telephone communication skills.
* A customer-focused approach.
* A positive and energetic outlook, with a willingness to put yourself out of your comfort zone.
* Good organisation skills.
* Good general literacy.
* A desire to learn and be proactive in doing so.
* A passion for providing something extraordinary.
TRAINING THAT WILL BE GIVEN:
* The job will start with a month's intensive training, focusing on the company sales process and helping our customers push their comfort zones and have a holiday adventure.
THE PACKAGE:
Salary will depend on the level of experience but will fall within the below range:
£33-40k + up to £4.2k Team Bonus
* One two-week familiarisation trip per year.
* Annual personal flight allowance to one of our destinations.
* 23 days holiday each full calendar year, in addition to the usual statutory holidays.
* A day off for your birthday.
* Pension Contribution of 3%.
* Employee Assistance platform with access to free GP and counselling services, an optional healthcare plan, and discounted shopping.
* Regular team lunches and socials.
WORK HOURS:
9-5.30 Monday to Friday, with the following stipulations:
* Work one Saturday in eight with a weekday off in lieu.
* Hybrid - 4 Days office, 1 day wfh.
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