A National and successful planned and reactive maintenance contractor with over 40 branches around the UK is seeking two knowledgeable and tenacious Branch Managers in Warrington for the North West and Leeds for the North East.
The core responsibility of the Branch Operations Manager is to ensure that all operational aspects of the delivery of projects within their branch are managed, delivered, and controlled while enforcing compliance with their health and safety policy and procedure, ensuring a safe working environment for employees.
It is your responsibility to create a high-performing team to grow the branch in line with company expectations and to facilitate growth.
Project Management
Working closely with the Branch Commercial Manager for effective and safe delivery. All new projects should have a management team assigned.
1. Establish a master resource programme within the branch to ensure that contracted obligations are satisfied.
2. Oversee and manage projects from initiation to completion, including the management of Operation Managers, Contract Managers, Operatives, Scheduling team, and Admin Manager.
3. Coordinate with clients, subcontractors, and internal teams to ensure project objectives are met within budget and schedule constraints.
4. Ensure all operational staff have the relevant experience and ability to deliver allocated projects, including health and safety requirements relevant to job role, and take a proactive approach to the implementation of health and safety plans and safe systems of work.
5. Ensure Operations Managers are endorsing the health and safety policy and procedures at all times.
6. Develop project plans, schedules, and programs of work, and monitor progress against key milestones.
7. Cooperate openly with any accident investigation and reporting timescales.
8. Develop the supply chain and foster relationships to support mobilisation and contract delivery.
Valuation and Cash Collection
Closely working with the Branch Commercial Manager to manage cash collection, protecting the company's financial performance, cash flow, and debt. This includes invoicing disciplines within the branch to achieve debtor day targets and manage cash flow.
Signposting operational concerns that will impact the commercial performance of individual projects.
Reporting and Documentation
Assist the Operations Director and Regional Operations Manager in collating an annual forecast in keeping with our objectives to create opportunities for our teams to develop.
1. Prepare comprehensive reports, presentations, and documentation summarising operational findings, analysis, and recommendations.
2. Regularly check and audit purchases, time sheets, and the like to deter fraudulent activity.
3. Implement an inspection regime to review the quality, environmental, and health and safety standards on site.
4. Support the branch in the production of reports.
5. Ensure accurate and timely reporting to stakeholders, including clients, management, and regulatory authorities.
6. Review monthly CVR submissions with key staff.
7. Identification of areas to be reviewed, improved, and implementation of improvement plans giving rise to operational risk as required to maximise profitable delivery.
Team Leadership and Development
1. Work with the Commercial Operations Manager to provide leadership and guidance to all branch staff.
2. Provide leadership and guidance to operational teams, including assigning tasks and fostering a collaborative work environment.
3. Mentor junior staff and managers and provide training opportunities to support their growth and advancement.
4. Liaise with the Training Team to ensure a well-functioning programme of mandatory development training is implemented.
5. Lead recruitment, induction, and performance management and development of branch and contract delivery staff.
6. Positively endorse the Health and Safety culture and values and maintain a close relationship with our Health and Safety Team on performance and audits.
7. Liaise with Regional Managers on the necessary contract practices in order to assist in improving branch performance and mitigate all risks.
Branch Growth
1. Have a full understanding of the company key beliefs, process, and operating system to allow you to manage branch commercial operations effectively.
2. Develop and maintain strong relationships with clients to help retain existing contracts and lead to new opportunities with these clients.
3. Cultivate strong relationships with clients to understand their needs and expectations and ensure satisfaction with services.
4. Co-ordinate and monitor quotations at branch level to ensure submissions are commercially viable and represent competitive bids.
5. Communication with Central/Regional Commercial and Estimating function to ensure correct commercial decisions are taken within the branch network.
6. Work with Regional and National teams to ensure all core services can be delivered across the branch network within your region.
7. Stay updated on relevant regulations, codes, and standards governing contract delivery and operational activity.
8. Ensure compliance with legal and regulatory requirements throughout the project life cycle.
9. Implement quality control measures to ensure accuracy and reliability of operational data.
Additional Responsibilities
1. Manage the weekly meetings, driving efficiency and promoting best practice in terms of labour management.
2. Lead the mobilisation strategy and setup of new projects.
3. Exercise best judgement to protect the business from financial or other loss.
4. Identify and assist in improving operational performance on specific projects.
5. Communicating with the Regional Managers/Branch Managers and others on contract practices to improve operational performance.
6. Liaise with the Community Engagement Team to ensure resident or customer care needs are considered.
7. Liaise with IT and Digital team to understand and undertake required training in our Core Dynamics Central IT system and other software pertaining to your role.
Qualifications
1. GCSE grade C or above in 4 subjects including Maths and English or a C&G Advanced/Craft certificate and NVQ L2/3, HNC in Construction, or equivalent.
2. SMSTS Award.
3. CMI L3 Award, Principles of Management & Leadership.
4. Pitman Excel Intermediate User.
5. CSCS card Supervisor / Manager / Professionally qualified person.
6. Completion of iHasco defined mandatory training module.
Salary: £60,000 - £75,000 Per annum
Car allowance: £6,500 a year or company car.
Branch bonus payable: 5% - 30% of the person's salary based on performance.
Must have good experience in this kind of role prior.
Must be able to manage a large team.
Need to have a good understanding over planned, project work.
Experience in the social housing industry, NOT CONSTRUCTION.
Attitude to drive a team.
Must have a good commercial understanding of H&S.
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