An exciting opportunity has arisen to recruit a HR & Operations Manager to join our team. We are looking for a motivated, personable individual who will support the delivery of SWAN PCN's vision and contractual requirements, manage employee relations, and play a pivotal role in the delivery of high-quality healthcare within SWAN PCN.
Main duties of the job
The PCN HR & Operations manager is a lead role in SWAN PCN, helping to manage the wide-ranging activities within the network, working closely with the practices, network staff, and leadership team.
The successful candidate will have operational responsibility for various functions of the PCN. They will fully manage the operational elements of projects and services committed to or commissioned by the PCN. They will oversee and support the day-to-day running of the PCN, teams, and staff while maintaining and developing relationships within the PCN team, practices, and externally.
Job responsibilities
ORGANISATIONAL
* Support the PCN Clinical Director & Business Transformation Lead to ensure the smooth running of the PCN.
* Build and maintain positive working relationships within the PCN, member practices, and externally.
* Develop robust operational plans to implement directives agreed by the PCN Board.
* Co-ordinate the delivery of enhanced services and other services on behalf of the Network including setting deadlines, assigning responsibilities, and monitoring progress of projects.
* Document, manage & develop PCN processes as they evolve.
* Assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.
* Implement and communicate changes appropriately across the PCN.
* Develop and maintain all PCN databases, keeping detailed records and producing reports.
* Participate and contribute to PCN meetings internally and externally.
HR/WORKFORCE
* Monitor workforce requirements for the PCN.
* Manage recruitment, induction, and training of new PCN staff where required.
* Embed and provide ongoing support for PCN additional roles.
* Oversee and manage ARRS staff, ensuring that services are delivered according to SLAs and/or Job Descriptions and operational plans.
* Operationally manage specific staff within the PCN including sickness, absence, performance, professional development, and appraisals/PDRs.
* Manage rotas to ensure services are adequately covered, liaising with relevant teams to ensure information is communicated and agreed to.
* Liaise with clinical supervisors and additional roles staff ensuring there is sufficient support in place, and act on feedback from practices.
* Support project planning and manage operational elements within PCN project and services.
QUALITY AND GOVERNANCE
* Ensure the PCN's compliance with GDPR and FOI, along with other relevant legislation and professional information management standards.
* Ensure governance is adhered to across the PCN and service delivery areas.
* Responsible for the production of performance and quality reports within the PCN.
* Collate feedback/analysis data on behalf of the PCN.
* Alert PCN leadership team to any emerging or identified quality and risk issues.
* Ensure all PCN policies are in place with regular review and update making sure policies conform to relevant legislation and/or statutory requirements.
HEALTH & SAFETY
* Identify risks involved in work activities and undertake such activities in a way that manages those risks.
* Make effective use of training to update knowledge and skills.
* Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
CONFIDENTIALITY
The post holder must respect the confidentiality of sensitive information gathered in relation to patients and other matters.
EQUALITY AND DIVERSITY
The post holder will support the equality, diversity, and rights of patients, carers, and colleagues.
FLEXIBILITY
This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will be expected to be flexible in relation to duties undertaken and location of work where required by the PCN.
Disclosure and Barring Service Check - This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Skills
* Ability to work at operational level.
* Ability to work flexibly and in a changing environment.
* Be able to work independently and on your own initiative.
* Be an excellent team player.
* Excellent communication, presentation, and interpersonal skills.
* A high standard of professional behaviour.
* Commitment to achieve and deliver high-quality work.
* Self-motivated and able to prioritise, manage competing priorities, and deliver to timeframes.
* Personable, ambitious, and hardworking.
* Relationship building - colleagues and stakeholders.
* Cross system working and engaging stakeholders.
Qualifications
* Evidence of a sound general education to include 5 GCSE A* to C or equivalent.
* Evidence of a commitment to continuing professional development.
* A higher education qualification relevant to healthcare management or similar.
Experience
* Experience of working at a deputy manager or supervisor level.
* Experience of HR policy and processes.
* Knowledge of and understanding of Primary Care Networks.
* Experience in analysing, interpreting, and presenting data.
* Substantial experience using IT systems and management information.
* Be able to work effectively as part of a team and contribute to group planning.
* Experience communicating and connecting with both internal and external stakeholders.
* Demonstrable effective time management skills and working to deadlines.
* Ability to work effectively and flexibly across organisational boundaries whilst maintaining operational effectiveness.
* Understanding of the importance of asset-based and neighbourhood approaches.
* Experience of working in primary care.
* Knowledge of NHS policies and procedures.
* Experience and working knowledge of all relevant legislative responsibilities relating to GDPR, Health & Safety, Human Resources, and CQC.
* Knowledge and understanding of SystmOne and other commonly used general practice software.
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