Staffordshire County Council are expanding our Risk and Insurance function, which has generated new opportunities for 3 x Claims and Risk Administrators to join the team. Risk & Insurance Services are responsible for ensuring assets and liabilities are protected by a suitable insurance program in line with risk appetite. In addition to the purchase of external insurance, this includes the management of self-insured schemes where necessary. As well as offering insurance advice and guidance to services, the team is also responsible for supporting a claims handling service either in-house or via an external claims handling company. This role is a fundamental part of the County Council's Risk Management arrangements. About the Role: The role will involve logging and managing claims made by Third Parties against Staffordshire County Council from first notification of loss to settlement. You would be required to communicate with all parties such as the claimant, partners, insurance companies, independent contractors and legal representatives to ensure that claims are settled with the correct outcomes. You will be responsible for accurately capturing data throughout the process to assist the Risk and Insurance Manager in delivery of a robust Insurance Program and Risk Management Service. This role will be a hybrid of office based and remote working dependant on the needs of the business. Main Responsibilities Some of your responsibilities will include, Accurately recording claims onto the appropriate claims handling database to ensure up to date claims data is available to monitor insurance funds and assess risk exposure. Accurately gathering supporting evidence to proceed with the liability decision making process within timescales set out in the civil procedural rules. Handling claims from notification to settlement providing a quick and efficient service to SCC as the defendant against claims. Recording and administrating Insurance claims such as, but not limited to, Public Liability, Employers Liability, Property Indemnity, Fidelity Guarantee, Travel and Personal Accident. Liaising with claimants, insurers, solicitors, loss adjusters, departments, and other partners on all claims where necessary and ensure compliance with legal protocols and internal procedures. Providing administrative support to partners on basic risk management and insurance functions, to ensure efficiency of operational processes in line with KPI’s which have been set out to meet departmental objectives. Undertaking duties of a similar nature as may be determined from time to time by the Risk & Insurance Manager. All duties must be carried out in compliance with statutory and relevant legal requirements to avoid incurring unnecessary additional costs for SCC or it’s Insurers on claims. The Ideal Candidate You will have experience in handling insurance claims along with a qualification through the Chartered Insurance Institute at foundation level (FIT) or equal relevant experience within the industry. There will be a minimum requirement of 5 GCSE's at grade C/4 or above, or equivalent (including Maths and English). Knowledge and Experience: Working within a team, preferably in an insurance claims role. Experience in using computer-based information systems, Microsoft Office, Insurance Claims systems or equivalent software packages. Knowledge of good practice in office systems and insurance claims procedures/protocols. Understanding of the principles of providing a good quality service. Knowledge of general insurance principles, practices and legislation, along with an understanding of insurance financing arrangements. Skills: Ability to organise and manage a complex workload, achieving targets and responding flexibly to changing circumstances. Inclusive and proactive approach to dealing with customers and colleagues. Ability to work as part of a team. Excellent written, interpersonal and digital communication skills. Analytical with good attention to detail. Ability to work on own initiative with minimum supervision. Shortlisting will take place week commencing 17th March 2025 with invitation to interview for successful candidates sent out by the 21st March 2025. Interviews will be held during the week starting 26th March 2025 to the 28th March 2025. Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Philip Bennett, Risk and Insurance Officer at: philip.bennettstaffordshire.gov.uk Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. About Staffordshire County Council We are no ordinary county council: Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.