We are looking for a highly motivated, very personable, IT-literate customer service advisor to join a young, dynamic, professional services organization that provides a full range of support for a selection of international e-retailers, brands, and manufacturers.
The small but busy team of customer service advisors provides customer support to 20+ e-commerce web shops daily, through telephone, email support, and online chat support.
You will need to be a proactive, customer-focused individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
This is a 4-month contract to cover our client's busy pre and post-Christmas period. Our client may offer you a permanent role at the end of the fixed period, dependent on business needs.
Key Responsibilities:
1. To be the first point of contact for our clients, providing excellent customer service in line with client requirements and internal key performance indicators.
2. Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognizing when to seek further advice and escalation to the client.
3. Assist in the onboarding of new clients.
4. Maintaining and updating all relevant sources of client information including company manuals, etc.
Our client offers a friendly and professional teamwork environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat!
Working hours are either Monday to Friday 9:00-18:00 or Monday to Friday 11:00-20:00. This is an office-based role with an option to work flexibly once your training has been completed. Due to office location, applicants with a car/DVLC are preferred.
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