Customer Care Team Leader
đź“Ť Location: Rainham, Essex (4 days in-office, Fridays from home)
🕒 Hours: Monday–Friday, 9am–5pm (No Weekends)
đź’° Salary: ÂŁ30,000 - ÂŁ34,000 (DOE) + Salary Review After 12 Months
We are recruiting on behalf of a fast-growing insurance company looking for an energetic and inspiring Customer Care Team Leader to join their expanding team. If you’re a natural motivator with strong leadership, customer service, and sales experience, this is a fantastic opportunity to make a real impact and grow within a dynamic business.
Why Join?
✅ No weekends! – Enjoy a great work-life balance
✅Hybrid working – Work from home every Friday
✅Progression opportunities – Clear career path for high performers
✅Competitive benefits – 20 days holiday (plus bank holidays), increasing yearly up to 25
About the Role:
As Customer Care Team Leader, you’ll lead a high-performing customer service team to drive customer satisfaction, new business, and renewals. You’ll ensure SLAs are met across calls, chats, and emails while fostering a positive and productive team culture.
Key Responsibilities:
âś… Lead, coach, and develop a Customer Care team to achieve sales, retention, and service targets
âś… Conduct 1-2-1s, performance reviews, and team meetings to drive performance
âś… Manage team rotas to ensure smooth ...