Overview
We are seeking a dedicated and enthusiastic Customer Service Coordinator to join our team. This role is pivotal in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong administration skills and communicate effectively with customers. If you have a passion for customer service and the ability to analyze situations to provide effective solutions, we would love to hear from you.
Responsibilities
* Communicate effectively with customers, addressing inquiries and resolving issues promptly.
* Foster a positive team environment that encourages collaboration and professional growth.
* Maintain accurate records of customer interactions.
* Collaborate with other departments to enhance overall service delivery.
* Ensure all calls received into the department are managed appropriately and issues are logged.
* Coordinate the supply of material and subcontractor elements, ensuring maintenance requests are carried out.
* Communicate with the Customer Care Manager to ensure all defects are followed up and dealt with by the correct personnel.
* Maintain the relevant Customer Care log/monitor.
* Arrange completion of end-of-defect works for housing associations.
* Liaise with site teams to ensure remedial works are completed.
Experience
* Proven experience in a customer service role.
* Proficiency in English is essential.
* Excellent communication skills, both verbal and written, with a focus on customer engagement.
* Ability to analyze data and make informed decisions based on findings.
* A proactive approach to problem-solving with strong organizational skills.
* Previous New Build experience is desirable.
If you are passionate about delivering outstanding customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Customer Service Coordinator.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,000.00 per year
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: Customer Service Coordinator
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