We are recruiting for a Patient Services Administrator - Treatment Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage as a Patient Service Administrator.
You will be required to work cross-site at Lister Hospital, New QEII Hospital in Welwyn Garden City, and Hertford County Hospital.
This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and includes covering cross-site and working one Saturday a month.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List, and Reception teams.
You will need to be confident dealing with members of the public in both face-to-face and telephone situations.
Key Responsibilities:
1. Booking clinics, answering the phone, and providing reception cover for clinics.
2. Cashing out clinics and liaising with clinicians and other staff to ensure smooth running of the department.
3. Reporting potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.
4. Confirming the validity and accuracy of patient demographics and updating appropriate systems.
5. Monitoring IT systems for potential duplicate entries or related referrals and taking remedial action as necessary.
6. Using the PAS system and Choose and Book software to receive and manage referrals, support choice offers, and book appointments.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide. Our dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We are committed to a positive work-life balance for our employees. Employees are entitled to seek flexible working patterns, and we are committed to listening and considering all requests.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
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