THE OPPORTUNITY: Macildowie are currently recruiting for a Operations Manager and support to the CEO of a small organisation. This role is full time and is completely remote. THE ROLE & YOUR RESPONSIBILITIES: Frontline Member & General Enquiries: Acting as the first point of contact for all FeRFA communications, often requiring PR skill.Administrative Operations: Handling all email, document management, and databases.Board & Meeting Support: Organising, attending, and minute-taking for all Board and committee meetings including scheduling, invitations, agendas, and follow-ups. Circulating agendas and ensuring follow-up actions are completed.Membership Management: Processing all new applications and renewals. Ensuring accurate records and ongoing membership engagement. Maintaining communication with members to increase service provided.Training & Certification Support: Handling NVQ certification and liaising with training providers and managing CITB funding applications.Event & Awards Logistics: Plan and coordinate FeRFA events, including the AGM, golf days, networking and Awards, working closely with the marketing committee to coordinate the awards and other key events. Manage event logistics, including venue selection, scheduling, and on-site coordination.Financial & Invoice Processing: Issuing reports as required from the Xero accounting system for the CEO and Directors invoices, and working with accountants.Project Coordination: Assisting the CEO in executing strategic projects.Marketing Coordination Liaise with the marketing committee to implement marketing strategies and campaigns. Ensure alignment between marketing activities, sub-committees and the organisations strategic goals.Day-to-Day TasksHandling emails and calls - many requiring responses or escalation.Processing all membership administration, ensuring records are correct and up-to-date.Chasing overdue payments and managing, often requiring persistence.Managing logistical planning for meetings and events, including liaising with venues and suppliers.Tracking training progress, supporting members through qualification requirements.Compiling Board reports and files to track engagement, finances, and member activity. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Construction industry experience.Proven experience in administrative operations.Strong organisational and multitasking skills and attention to detail.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Proficiency in IT systems, MS Office (MS Excel, MS Word, and MS Outlook), ACT CRM, XERO Accounting.Marketing coordination desirable but not essential.You must be comfortable lone working as the role is fully remote. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.