Salary: £65,100 basic with a £3,000 shift pay and an additional £5,000 if you have a B1 License
Hours: 5,5,4 - 12 hour shifts
The MCC Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the company network, enhancing AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.
Job Accountabilities
Operation
1. Provide a bespoke solution to a customer's AOG occurrence.
2. Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
3. Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
4. Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
5. To assist the operations manager with the daily operation of the MCC department and supporting the day-to-day operation.
6. Have commercial awareness of the impact that decisions can have on the customer and the business as a whole.
Compliance
1. Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
2. Maintain awareness of company Health & Safety policy and ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
3. Uphold the company's policy on the KYC and approved supplier.
Cost
1. Recording of cost expenditure during the AOG recovery for invoicing to the customer.
Procurement, Logistics and Administration
1. Assisting with planning and booking of flights and transport.
2. Assisting with the procurement of standard parts, C&E and tooling.
3. Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.
Personal Attributes
1. Good knowledge of Aircraft systems.
2. Must have Aviation Experience.
3. Ability to work under pressure to react to operational requirements and time constraints.
4. Flexibility and adaptability towards rapidly changing situations.
5. Methodical approach towards planning and organising.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering and Other
Industries
Aviation and Aerospace Component Manufacturing and Airlines and Aviation
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