The Operations & Quality Manager is responsible for working with partner communities to oversee quality and operational initiatives. The Operations & Quality Manager is responsible for working with internal and external partners to implement the governance program of Welltower for the RIDEA portfolio in the UK. This position also participates in quality and operational initiatives across the UK portfolio and ensures compliance by operators with regulatory schemes governing the care homes.
KEY RESPONSIBILITIES
* Works with third-party operators to review the current care, quality, and operational position by reviewing statutory reports, KPI data, CQC reports, and any other relevant information.
* Develops quarterly trend reports for board meetings of operating subsidiaries, providing overall recommendations for change as required and summary of all visits and actions.
* Undertakes in-person, in-depth quality monitoring/audit visits of Welltower registered care homes in line with the then-governing regulatory standards or guidance.
* Creates audit assessment reports following community visits that present clear findings and recommended action plans. Follows up with the communities to ensure implementation of corrective actions and performs re-visits on a risk-rated basis to address key risks to the company.
* Attends quarterly quality meetings with external and internal leadership to discuss care quality trends, CQC reports, and any other topic related to governance or clinical quality performance.
* Stays abreast of best practices and methodologies and communicates developments with operating partners’ quality and leadership teams.
* Supports and provides enhancements to the delivery of a quality assurance and clinical governance system that enables continuous improvement and positive resident outcomes.
* Provides transactional support as it relates to CQC registrations and regulatory structuring.
* Completes all registrations and updates for care homes for the Welltower operating companies and works in partnership with third-party operators to track and maintain proper registration of the homes and general managers.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Around 60% travel is expected for this role (2-3 days per week).
MINIMUM REQUIREMENTS
Experience: A minimum of 5 years related work experience in the seniors care sector is required. The ideal candidate has clinical experience and experience with CQC registrations.
WHAT WE OFFER
* Competitive Base Salary + Annual Bonus
* Generous Paid Time Off and Holidays
* Pension Scheme + Profit Sharing Program
* Tuition Assistance Program
* Employee Stock Purchase Program – purchase shares at a 15% discount
* Comprehensive and progressive Medical/Dental/Vision options
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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