OTE
GBP £37,200.00/Yr.
Overview
Stockport Volvo
Contract Type: Permanent, full-time
Salary: £30,000 plus bonus potential of £7,200 per annum
Working hours: Monday to Friday between 08:00 to 18:00 + Saturday morning on a rota 8am-1pm
Here at Stockport Volvo, we are delighted to be recruiting for the role of an Assistant Service Manager. We're looking for a hard-working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey! Reporting directly to our amazing Service Manager, Adam Williams, you will be responsible for supporting our Service Advisors and helping to develop the team. Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us for car servicing or when they need help or advice with the upkeep of their vehicle.
Our service team is at the heart of ensuring our world-class service is delivered, so it’s crucial we acknowledge our customers, respond quickly, and aim to get the service right first time and every time.
Responsibilities
* Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward-thinking attitude.
* Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
* Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfalls, implementing plans to improve performance where necessary.
* Manage AVC claims and organize invoicing for Service Advisors.
* Focus on NPS calls, getting customer service feedback across to the Service Advisors and working with the team to resolve issues.
* Support your line manager with organizing departmental forecasts and reports in a clear and timely manner.
You will possess excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner.
Experience working in a similar role in the automotive industry, along with strong organizational skills and an eye for detail, is important. This is the perfect opportunity for someone who loves working as part of a friendly team and is focused on delivering an exceptional customer experience, with the ability to turn challenging situations into positive experiences. You must have a full and valid UK driving license.
About Us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers and selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package. This includes competitive basic salaries plus:
* Enhanced holidays that increase with service.
* Eligibility to join one of our car schemes.
* Critical illness cover after 2 years and Life Assurance.
* Smart Health - free access to support 24 hours a day, 365 days a year.
* Enhanced paid maternity, paternity, and adoption leave.
* For some roles, a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving license check.
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