The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UKs biggest public service department, we administer the state pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. The Integrated Risk and Intelligence Service (IRIS) sits at the heart of DWP as part of the Counter Fraud, Compliance and Debt (CFCD) directorate and works across DWP to protect the welfare system from fraud and error. By delivering insight and understanding risks, this drives smarter, faster, and more effective responses to reducing welfare losses. We operate a controlled environment for discovery and exploration, undertaking testing, providing independent evidence-based evaluation. This is a national senior leadership role working collaboratively within IRIS, CFCD, DWP and across Government. You will provide clear, forward-thinking and inclusive leadership, setting the strategy to deliver our vision, aims and objectives through our people and technologies. You will need to be comfortable working in a complex, challenging and evolving environment, collaborating at pace with stakeholders, technical specialists, policy owners and legal professionals. The team has built successful working partnerships with colleagues across the department so you will have a key role to play in maintaining and further developing these relationships. We are looking for an emotionally aware senior leader who can innovate, be adaptable and flexible, inspiring and motivating colleagues within their own team and beyond. We want you to be comfortable constructively challenging the norm and are looking for someone who strives for continuous improvement through close collaborative working, taking accountability for leading development of high-quality new approaches across DWP., As the Model Office Senior Leader, you can expect to be involved in a range of the following: + Leading the Model Office team using your extensive and proven senior operational leadership knowledge to test and develop innovative business solutions to address fraud and error. + Overseeing and project managing delivery of high-quality testing, ensuring delivery timescales are met, engaging relevant delivery partners to develop and iterate business processes with pace and purpose to make recommendations for operational delivery. + Actively and consistently demonstrating a strong personal commitment to people engagement, inspiring and empowering colleagues to deliver professional, high-quality services. + Being a visible and accessible senior leader who cares about our people and the services we deliver. Demonstrating personal accountability through periods of change in a fast-paced and complex operating environment. + Communicating with clarity and conviction, in a clear, honest and positive way to build trust and confidence in IRIS. Seek feedback from those you lead and stakeholders, listening, and acting on this. + Empowering and encouraging colleagues, through a diverse authentic workforce, providing real opportunities for people to develop their strengths and seek development, while role modelling your own continuous professional development. + Collaborating and coordinating with key stakeholders across the department, building and maintaining highly effective relationships to mitigate and address key fraud and error risks. + Remaining open-minded and impartial in discussions, whilst respecting the diverse interests, priorities, and opinions of others. + Use your excellent well-developed verbal and written communication skills, explaining complex issues in a way that is easy to understand, with an eye for detail and ability to tailor style/content with impact and influence for different audiences. + Leading the production of succinct evidence-based reports, briefings, presentations, and submissions for multiple audiences. + Interpreting and analysing complex MI and data, with the ability to highlight trends or potential risks which could impact on IRIS stakeholders and vulnerable customers. + Be a self-starter, comfortable working with uncertainty, adapting and thriving in times of ambiguity with the ability to prioritise and deliver a wide-ranging complex workload. + o, The role advertised requires successful applicants to hold valid secure National Security Vetting to SC level before taking up posting to IRIS. Information regarding this process: DWP Security Vetting Policy and Vetting. If you do not currently hold SC clearance, you will need to apply, and any job offer is subject to successful SC approval. Key Criteria What we are looking for in our Model Office Senior Leader: o Ability to inspire, motivate and engage people, leading through others, managing upwards and empowering colleagues and stakeholders to achieve strategic goals which are high priority and span the breadth of a large or complex organisation. Able to prioritise and work at pace to deliver multiple effective solutions and outcomes. (LEAD CRITERIA) o Strategic thinking: evidence of creating, developing and implementing business strategies in a complex and/or large organisation. Able to translate strategic priorities into clear objectives and action plans. o Communicate with clarity and conviction, in a clear, honest and positive way to build trust and confidence. Explain complex issues in a way that is easy to understand, considering multiple stakeholder and customer needs. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. o Highly effective stakeholder management and engagement, clarifying stakeholder needs and expectations, before making decisions at the right level, not allowing unnecessary bureaucracy to hinder delivery. Find the best option by identifying positives, negatives, risks and implications. Present reasonable conclusions from a wide range of complex and sometimes incomplete evidence.Behaviours We'll assess you against these behaviours during the selection process: o Leadership o Seeing the Big Picture o Communicating and Influencing o Making Effective Decisions, As part of the application process, you will be asked to complete a Personal Statement in no more than 1000 words detailing the relevant skills and experience you can bring to the role, based on the key criteria listed. When completing your Personal Statement, please read and understand the key criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence the key personal requirements, what have you done thats relatable to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why. What you can do, the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Further details around what this will entail are listed on the application form. Should a large number of applications be received, an initial sift may be conducted using the lead criteria. If so, we will sift on: o Ability to inspire, motivate and engage people, leading through others, managing upwards and empowering colleagues and stakeholders to achieve strategic goals which are high priority and span the breadth of a large or complex organisation. Able to prioritise and work at pace to deliver multiple effective solutions and outcomes. (lead criteria). Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.
* Please note the closing date for your full application is 23:55 on 8th October 2024
The sift is scheduled to be held week commencing 14th October 2024. These dates made be subject to change. Candidate Pack It is important that you take time to read the Candidate Pack which can be found at the bottom of this job advert. This provides further information about the role and working in DWP. Stage 4 - Interview Those who pass the Written Application Sift with the required score will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account. Please note that interviews will be face-to-face at a range of locations to be decided. You will receive an invite with the relevant details to attend the office at the appointed time through the email account you provide us with on your application. Interviews are scheduled to take place from week commencing 28th October 2024, please note that these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00. Communications will be electronic and/or by telephone therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. Preparing for the interview The interview will take approximately 45 minutes and will consist of behaviour and strength-based questions. A blended interview aims to be more of a conversation offering a more inclusive approach. The behaviour and strength-based questioning explores what you, the candidate, can and have done, but also your potential. Behaviours You will be assessed against the Civil Service Behaviours listed above at Level 4. An example of a Behavioural question would be Tell me about a time when youve had to deal with a difficult customer. It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model to explain: o WHO - What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? or o STAR - What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions? Strengths It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this. If you withdraw your application at any stage, it will not be progressed any further. Stage 5 Offer Once all interviews have been completed, candidates will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first. The successful candidate(s) will be notified of a start date following successful security checks, which is likely to be during January 2025., The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own., Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: o UK nationals o nationals of the Republic of Ireland o nationals of Commonwealth countries who have the right to work in the UK o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) o individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 o Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
o Excellent senior leadership, motivational and coaching skills, able to identify and support the development needs of themselves and others to reach the Operational Delivery Professional standards and digital capability. o Strategic thinking, ensuring plans and activities reflect wider priorities and communicate effectively with senior leaders to influence future strategies. Ability to bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. o Ability to work flexibly, coaching and empowering colleagues to meet changing priorities and manage a diverse workload in a fast-paced and highly complex environment. o Ability to critically analyse products and processes including MI, to identify areas for action, resolving issues and making recommendations and suggestions for improvement through an evidence-based approach. o Excellent verbal and written drafting skills including report writing, briefings and presentations. o Confident decision making, taking accountability for proactively managing own and team performance, demonstrating a firm and fair approach to line management responsibilities where appropriate in accordance with policy and procedures. Desirable skills: o Working knowledge of CFCD system platforms. o Knowledge and experience of the welfare system and range of benefits. o Strong IT skills. o If based in Wales, the ability to speak Welsh is desirable.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: o Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. o Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. o Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. o Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). o Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. o Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. o An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more., Part-time and job-sharing working patterns within working hours will be considered but must meet business needs. We will do our best to let people with existing part time contracts retain their contracted hours provided they are in line with current business needs. Please note that successful part time and job share candidates will be required to work full time for specific periods to complete all training and consolidation. Hours of Work The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of: o 7:45am and 8:00pm on any day between Monday to Friday, and o 8:45am to 5:00pm on Saturday. Managers will agree working patterns with successful applicants within these business hours and review these as appropriate. You will be given advance notice of your personal schedule.