We’re looking for an Assistant Account to join the Finance team. You will assist with the Future45 Premium Funded query and debtors' management, in line with the needs of the business and provide administrative and accounts receivable support to the Finance Team. You will also be required to provide administrative support to the BAU operational team, Central Support Administrators and relevant management teams.
Employment type: Permanent
Location: AutoProtect MBI, Warwick House, Roydon Rd, Harlow, Essex, CM19 5DY
Working pattern: 35 hours per week, 9:00am-5pm
The role
The key responsibilities you could be looking after include:
* Manage all Future45 Premium Funding queries/enquiries (key liaison)
* Assist with Future45 Partner Dealer commission queries
* Oversight of policy cancellation calculations (refunds, clawbacks, reporting and associated queries)
* Maintain accurate customer information according to company procedures.
* Research and respond to accounts receivable enquiries in a timely manner.
* Responsible for Future 45 Premium funding debtors management
* Dealing with customer queries on telephone / via email / ticketing system.
* Ensure SLA’s are continually met with optimum levels of quality and service delivery both oral and written
* Any clerical/administration tasks which may be required to support the management team
* Work with external stakeholders to understand the issue with the service, function or the product provided
* Administration support to Sales agents/Dealers
* Assist with the change management during the transformation phase (testing, support – automation)
* Other reasonable duties as required.
Our ideal candidate
Skills and competencies
* Excellent customer service skills.
* Able to adapt to situations and learn new tasks quickly.
* Organisation and Planning skills: Highly organised and able to prioritise work to meet deadlines.
* Excellent written and verbal communication skills.
* Excellent numeracy and analytical skills.
* Able to use sound logic, critical thinking and commercial business awareness to analyse information.
Knowledge and Experience
Essential:
* Proficiency in MS Office (Excel, Word).
* Highly numerate and articulate both verbally and written.
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.
Join the AutoProtect Group and Shape the Future
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.
Our diverse business includes four key branches:
* AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
* Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
* DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
* iComply: Specialised compliance consultancy serving the automotive sector.
We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.
Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page.
Job Types: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Free parking
* Health & wellbeing programme
* Sick pay
* Store discount
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Harlow CM19: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Application question(s):
* Do you require a visa sponsorship now or in the future?
* Are you willing to undergo a background check, in accordance with local law/regulations?
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: FIN-GF-AA-100
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