Job Title: Kiosk Technician Location: Warehouse (Theale,Berkshire)/on the road Work Hours: 9am-5pm Salary Range : £33,000.00 per year Reports to: General Manager Original Date: 7/23/2024 Revised Date: 7/23/2024 Job brief: We are currently recruiting a Hot Food Vending Machine Technician to join our client’s team on a full-time, permanent basis. This new business is growing at a fast rate, therefore this role is designed to offer career progression for those wanting to achieve more. The machines are brand new to the market, offering hot meals 24/7, however they work in a similar manner to regular vending. The ideal candidate will therefore have previous experience working with vending machines and understand the mechanics. Summary of Key Responsibilities: Install, maintain, and repair Just Baked Smart Bistro machines at customer sites. Troubleshoot technical issues and perform necessary repairs or replacements. Provide on-site training to customers (vending operators) on the proper operation and maintenance of the machines. Manage inventory levels and submit orders for replacement parts as needed. Develop and maintain relationships with customers and provide exceptional customer service. Provide regular reports to the Market Manager on field service performance and make recommendations for process improvements. Participate in the development of new products and services. Operate vehicles in a safe manner and use field automation systems. Follow all company’s field procedures and protocols. Cooperate with technical team and share information across the organization. Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers. Performs other duties as assigned. Qualifications & Skills: GCSE Certificates required; technical or vocational training preferred. At least 2 years of experience in a technical field service role, preferably in the retail or vending industry. Strong technical aptitude and ability to troubleshoot and resolve technical issues. Attention to detail and ability to work independently. Excellent communication and problem-solving skills. Familiarity with mobile tools and applications. English literacy is required. Ability to travel frequently and work flexible hours as needed. Must have a valid driver's license and clean driving record. Physical Requirements: Prolonged periods of traveling in a vehicle. Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. Ability to handle a maximum unassisted lift of 25kg. Average lift less than 10kg. Supervisory Responsibilities: None. Travel: Up to 50% Work Environment: Exposure to warehouse environment that may include loud noises. Exposure to fluorescent lighting in an office environment. Exposure to roadway environmental factors. Exposure to the outdoor elements. Exposure to seasonal weather based on geographic region. Exposure to moving parts and electricity that require safety protocols. Exposure to varied travel conditions while driving.