Description Proposed Interview Date: Week Commencing: Monday 14 April 2025 Closing Date: Wednesday 2 April 2025 Contract Type: Permanent Salary: FC4 £24,890.91 - £27,087.17 Working Pattern: 36 hours per week, Monday to Friday, 7am – 3pm Location: Levenmouth (2 posts) and Kirkcaldy (1 post) Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details An exciting opportunity has arisen in the Housing & Safer Communities Service as a Housing Estates Management Officer. The role is key to the delivery of the Revised Estate Management Approach. You will be responsible for improving the condition of housing estates by proactively dealing with environmental concerns. This will be achieved by carrying out regular estate inspections, reporting defects, liaising with other services and working closely with community organisations to make improvements. You will also identify projects that are priorities for local communities that will enhance their well-being and work in partnership to see these to fruition. To deliver an enhanced concierge service focused on improving community safety within the 12 tower blocks across Fife. It will be important to address estate management issues and reassure residents their concerns are being dealt with promptly. You will provide a front-line service and support the work of the wider Housing & Safer Communities Teams. To monitor CCTV, alarm systems including Technology Enabled Care within the SARC/Control Room that will operate on a 24-hour basis. Deliver/co-ordinate appropriate responses to incidents/activations as they arise and liaise with the emergency services when necessary The Person Ideally the candidate would be educated to SCQF level 4, which includes National 4 or Standard Grades at General level or ‘O’ Grades or equivalent. The successful candidates will be able to demonstrate an understanding of customer care and have excellent communication skills. They should be able to work unsupervised as required and use their own initiative to solve problems. Be able to evidence communication, organisational and I.T. skills Have working knowledge of CCTV equipment and the ability to embrace technology. Current best practice in caretaking/concierge service or similar environment. Have a flexible approach to work, hours and locations. Can form good working relationships with others. A link to the role profile is included below where you will find more information about the job and the type of person we are looking for. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X FCJobsOfficial We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time. For further information please contact Sara Gray - sara.grayfife.gov.uk