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Job Title: Turnover Rents Manager
Location: Regional - Home Based
Role Purpose: Working as part of the Shopping Centre Property Management team, the individual will be responsible for leading the turnover delivery across 5 shopping centres. The Turnover Manager will be responsible for delivering the end-to-end process for turnover lease abstraction, data input, calculations, and billing with support from a turnover administrator.
Full-time role required to work across multiple shopping centres.
Key Responsibilities
1. To oversee the process for turnover lease abstraction through to billing turnover with the support from an administrator.
2. Tracking tenant turnover data and rent for the managed portfolio via Excel.
3. Dealing with escalations where tenants have not provided data and working with Surveyors to resolve queries.
4. Scrutinising turnover data to ensure accuracy and making contact with tenants where any anomalies arise.
5. Ensuring tracker and tenant portal is always kept up to date including adding new tenants, updating contact details, and archiving tenants at lease expiry.
6. Collate summary reports to be provided to clients to agreed timelines.
7. Liaising with CBRE property managers regarding lease information to drive turnover calculations and obtain sign-off for charges.
8. Preparing calculations for top-up charges to tenants.
9. Liaising with accounts and creating charges on accounting systems.
10. Keeping in regular contact with property managers, credit control, and site teams where levels of turnover may be a cause of concern.
11. Point of contact for the client group dealing with queries and providing support.
12. Developing the turnover process as the business continues to expand on this resource.
13. Responsibility for the turnover team delivery and KPIs.
Person Specifications / Requirements
1. Experience in a professional financial services environment.
2. Basic technical understanding of a trial balance and the impact of turnover on income.
3. Bookkeeping experience.
4. Understanding the principles of lease abstraction and documentation and associated turnover clauses.
5. Experience with line management and working in a surveying team is advantageous.
Key Skills
1. Stakeholder management and client relationship management.
2. Attention to detail is a must.
3. Ability to work under pressure and to strict deadlines.
4. Advanced Excel usage.
5. Excellent communication skills.
6. Numerical and analytically minded.
7. Self-starter.
8. Knowledge of TBS Tramps would be advantageous but not essential.
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