Housing Officer
Salary: £22 per hour umbrella
Contract: 3 months
We are currently seeking a passionate and skilled Housing Officer to join a Housing Association based in Kent on a temporary contract.
Key Responsibilities:
1. Housing Allocations and Void Management: Minimize void periods, conduct pre- and post-void inspections, and support tenants in maintaining their tenancies.
2. Rent Management: Monitor and manage tenant rent accounts, ensuring timely payments and taking appropriate action to address arrears. Provide tenants with guidance on rent payments and available financial support services.
3. Anti-Social Behaviour (ASB): Handle reports of ASB effectively, working closely with tenants and external agencies to investigate and resolve issues. Promote a safe and harmonious community environment through proactive engagement.
4. Estate Management: Oversee communal cleaning, grounds maintenance, and service contracts, ensuring compliance with Health & Safety standards.
5. Tenancy Support: Provide intensive housing management services, support tenants with daily contact and emergency responses, and organize social events to foster community engagement.
6. Compliance: Adhere to GDPR, Health & Safety regulations, and equality policies, ensuring tenants receive fair and inclusive services.
Requirements:
1. Relevant qualifications in housing management (CIH qualification desirable).
2. Proven experience in housing management for a social housing provider.
3. Proficiency in Microsoft Word, Excel, and Outlook, with the ability to use IT for service improvements.
4. Strong leadership and conflict resolution skills.
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