Position Overview: We are looking for a highly skilled Customer Service Advisor to join our team in TD15, UK. As a key point of contact for patients and healthcare professionals, you will play a vital role in delivering exceptional service and supporting the delivery of high-quality care.
Main Responsibilities:
* Respond to inquiries, resolve issues, and provide accurate information to patients and stakeholders.
* Collaborate with multidisciplinary teams to ensure seamless service delivery and coordination.
* Utilize CRM software to track interactions, update records, and analyze data.
Requirements:
* Demonstrated expertise in customer service, preferably within a healthcare or related setting.
* Ability to work accurately and efficiently in a fast-paced environment.
* Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
Benefits: In addition to a competitive salary range (£20,000 - £25,000), we offer a comprehensive benefits package, including pension scheme, life insurance, and generous annual leave entitlement.
Location: Our office is situated in the beautiful town of Berwick-upon-Tweed, providing easy access to local amenities and attractions.