Kitchen Collection is an established local company who own and operate 3 successful ecommerce websites. Working from our offices, this post is to provide sales and administrative support to these four e-commerce sites. This is a varied and fast-paced role that would only suit someone who is quick, accurate, and organized in their work and very comfortable juggling multiple tasks while working to deadlines.
Key Responsibilities:
* Dealing with customer product and price enquiries by phone and email.
* Ensuring company websites are up to date with products, images, and prices.
* Placing customer orders with suppliers.
* Updating customers' order notes on our system.
* Daily updating of our in-house price comparison portal.
* Updating our website admin systems with order information.
* Support role in developing our social media presence.
* Uploading reviews to our review site.
* Invoice checking and entering on Sage.
* Receiving and processing customer orders by phone and email, updating our admin sites accordingly.
* Managing after sales including complaints, supply issues, and general customer issues.
Minimum Requirements:
* Ability to multi-task - with shifting priorities.
* Experience in complaint handling to ensure customer satisfaction.
* Highly proficient computer skills - notably of all Internet browsers, MS Word, Outlook, and Excel; Photo Shop and Sage experience an advantage.
* Data systems – Comfortable using specialist in-house computer data systems.
* Fast and Accurate data entry skills.
* Confident telephone manner - A confident, experienced, and time-efficient approach is required to deal with sales and product enquiries from the general public at all levels.
* Very strong work ethic - and happy to work in a small friendly team within a non-smoking environment.
* Ability to work under pressure using your own initiative to maintain deadlines, in an efficient, time-managed organized approach.
Salary and Benefits:
Salary – DOE
Normal working week is five days a week. Monday to Friday hours are 8.45am - 5pm. Additional hours may be required dependent on workload.
Annual leave is 24 days plus bank holidays.
Parking – Free
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location:
In person at Kitchen Collection Ltd, Units 12 to 14, Mortimer’s Industrial Estate, Romsey Road, Ower, Romsey, Hampshire SO51 6AF.
Experience:
* Sales administration: 1 year (required)
* Administration: 1 year (required)
Schedule:
* Monday to Friday
#J-18808-Ljbffr