Perry Ellis Europe is the European arm of Perry Ellis International, Inc. a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances. The Company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including: Perry Ellis®, An Original Penguin® by Munsingwear®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR® and Jack Nicklaus® for golf apparel.
Use of car needed due to location - Rivenhall End, near Witham, Essex
We are looking for a Customer Service Coordinator to manage the delivery of product into accounts from taking the order to delivering the stock providing a professional and efficient service.
Job Responsibilities:
* To be the main point of contact for allocated accounts dealing with queries in an efficient and timely manner
* Responsible for all order entry and order modifications for own accounts including allocating orders and processing returns
* Full knowledge and understanding of specified accounts’ packing and delivery needs to ensure PE is fully compliant and orders can be shipped in a timely manner
* Run and review appropriate reports on a daily, weekly and monthly basis to give clear picture of the status of accounts to the senior lead, CS controller and commercial team
* Ensure the senior lead and CS controller and other relevant team members are copied on all emails to ensure full visibility of the account
* Ensure there is always a handover to the rest of the team before any absence to enable continuous professional customer support
* Be proactive and take ownership of resolving issues by liaising with internal teams to provide excellent customer support
* Liaise with the Credit department when necessary on any order holds relating to credit issues and ensure the senior lead, CS controller and sales team are aware of the issue.
* Be proactive in looking for new more efficient and effective ways of working alongside the senior lead and CS controller
* Assist with setting up any new systems and processes that will benefit the customers and the team.
Person Specification:
* Previous experience of working in a busy customer services department would be beneficial
* Good planning and organisational skills
* Basic knowledge of Excel
* Numerate and with good level of English
* Ability to learn new systems and adapt to change
* Good verbal and written communication skills, with the ability to create high quality, clear communications
* Good interpersonal skills, with strong ability to successfully interact with all stakeholders, at all levels
* Ability to multi task and prioritise as well as ensuring accuracy of all tasks.
* Good team player and comfortable working on their own
* Pro-active and problem solver mind-set and approach
* Adept at learning and developing
* Flexible and adaptable
This is a role based in our Rivenhall, Essex office, we are currently working 4 days in the office and one day from home. Perry Ellis Europe's benefits for all staff include a company pension scheme, generous discounts on all our brands and 24 days holiday (plus Bank Holidays).