With over 50 years' experience, Monarch Water is the UK's market leader in the distribution of water softeners. Situated in Diss, we have a full production and R&D facility alongside our head office.
We are currently seeking a Water Softener Engineer to service water softeners in residential and commercial properties specifically in the London and South East regions.
Our customer-centric approach ensures that we provide world-class customer service, and we are looking for individuals who share this commitment.
As a Water Softener Engineer, you will possess excellent customer service and communication skills. You will enjoy diagnosing faults (both electrical and mechanical) and will have the capability to problem-solve and follow through to discover effective solutions.
The Role:
* Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses
* Deliver high levels of customer service
* Managing parts stock use and replenishment
* Achieving an industry-leading first-time fix rate
* Managing daily workload efficiently
* Completing company documentation as required, including service reports and quotes
* Ensuring payment details are taken before leaving the customer's property
* Following company Health and Safety procedures
* Maintaining a well-kept company vehicle in accordance with company policies
* Collaborating as part of a high-performing team while also having the ability to work independently
Requirements
Skills Required
* Exceptional customer service and communication skills
* Proficient in fault finding on both electrical and mechanical systems
* Strong attention to detail and a willingness to learn new products
* Open to innovative approaches to working, embracing new technologies and practices
* Organized, disciplined, and reliable
* Willingness to travel across the London and South East regions
Are You:
* Technically minded and up for a new challenge?
* Capable of delivering top-notch customer service?
If this description resonates with you, we would love to have you join our exceptional team.
Benefits
What we Offer:
* 25 days holiday + bank holidays
* All equipment provided including tools, uniform, a company vehicle and phone
* Full training and continuous support with your team
* There's onsite parking
* Cycle to Work scheme available
* A market leading company pension
* Life insurance
* Employee rewards and discounts
* Option to join Health Care Cash Plan
* 24/7 365-day access to Employee Assistance Programme through Health Assured
* Access to on-going learning and development with our online learning platform
Seniority level
Associate
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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