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Client Change Manager – Distribution - London, London
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Client:
Aviva
Location:
London, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
aa1ce50b3577
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Please note this position is based in London and this will be the contractual location of the successful candidate. Other locations cannot be considered.
Client Change Manager – Distribution - London - 6 Month Fixed Term Contract
This role is suitable for someone with good asset management industry knowledge and effective operations process understanding.
About the role:
The role is part of the Aviva Client Change team within Aviva Investors Insurance & Investment Solutions. The team is responsible for delivering change aligned with the strategic objectives of Aviva’s UK and Ireland Insurance businesses.
The successful candidate will need to be flexible, working across different teams depending on the change roadmap and priorities. You will manage multiple projects or workstreams, many of which will impact clients and involve multiple internal functions, holding strategic importance for Aviva.
Skills and experience required:
* Experience in delivering end-to-end change in complex, evolving organizations, managing ambiguity and conflicting demands.
* Proactive issue and complaint resolution skills, achieving positive outcomes for clients and the business.
* Ability to work under pressure and meet tight deadlines.
* Experience in delivering change within the investment or asset management industry impacting various user environments.
* Strong stakeholder management and influencing skills, capable of working effectively at all levels.
Benefits:
* Generous pension scheme with up to 14% contribution from Aviva.
* Eligibility for an annual performance bonus.
* Family-friendly parental and carer’s leave.
* Holiday entitlement plus options to buy or sell additional days.
* Up to 40% discount on Aviva products.
* Flexible benefits, including electric cars.
* Matching Share Plan and Save As You Earn scheme.
* 21 volunteering hours annually.
This role requires certification under the FCA / PRA’s SMCR, involving background checks and ongoing compliance training.
Inclusivity at Aviva:
We value diversity and welcome applications from all backgrounds. We encourage women and applicants with disabilities to apply. We offer flexible working arrangements to suit our employees and customers.
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