Neighbourhood Officer - Income
Salary £30,559 to £33,366 Full Time
37 hours per week – Monday to Friday
Permanent
Mid Devon
Do you value development? Are you looking for a new challenge? We have an opportunity for a Neighbourhood Officer to join the team working across Mid Devon based from our Head Office in Tiverton. Our benefits include:
• Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to discounted shopping (online and high street) and events
• Discounted leisure memberships
• DBS check
• Employee Assistance Programme
• Excellent training and development opportunities leading to nationally recognised qualifications
• Monday to Friday (except following the 8 bank holidays and Christmas)
• Free parking at site
As a Neighbourhood Officer your duties will include but are not limited to:
• Have a commitment to great customer service delivery
• Achieving high levels of tenant satisfaction
• Managing rent accounts on a specified patch in line with our policies and procedures up to and including court action.
• Working alongside external agencies to support tenants to maintain their tenancies.
• Managing tenancy fraud issues
• Maintaining health and safety on our estates
At Mid Devon District Council, Tiverton we value: Pride, People, Performance and Partnerships.
About you:
• Excellent communication and mediation skills are essential
• An ability to solve problems is also important
• You must be able to organise your own workload
• You need experience in housing management or a customer focussed service
• You must have an understanding of landlord and tenant obligations
• You will have a clear customer focus and a flexible approach
• You will have good people skills with a passion for making a difference